Why-FREE-Isnt-Your-Answer-to-Help Authoring Tools

Mar 13

Why “FREE” Isn’t Your Answer to Help Authoring Tools

Investing in your documentation is now essential. 39% of millennials will check a company’s documentation before contacting support for help, and...

By Catherine Heath
Best-Help-Authoring-Tools- Document360

Mar 8

Best Help Authoring Tools for Growing Tech Teams

Different types of businesses require different types of Help Authoring Tools. If you’re not sure what a Help Authoring Tool is, see our post The Help...

By Catherine Heath
Key-differences-between-Adobe-RoboHelp and Document360

Mar 1

Key differences between Adobe RoboHelp and Document360

Adobe has been a market leader in the software industry for a long time. Adobe RoboHelp software is a Help Authoring Tool that forms part of its Adobe...

By Catherine Heath
10 Knowledge Base Software Best Practice Examples

Dec 19

10 Knowledge Base Software Best Practice Examples

A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help...

By Catherine Heath
what Is a Knowledge Base and Why Do I Need One

Dec 18

What Is a Knowledge Base and Why Do I Need One?

The definition of knowledge base has changed multiple times throughout the history of the internet. At first, it was a term used to describe any complex data...

By Noel Ceta
How to SEO Your Knowledge Base Articles

Dec 17

How to SEO Your Knowledge Base Articles

Search engines have become integral to our everyday lives. Google has even become a verb in the English language. Every business, therefore, needs to pay...

By Jade Emmons
Knowledgebase Information Architecture

Dec 7

Best Practices to Improve Knowledge Base Information Architecture

Information Architecture is a topic that many people may have heard about. You might be wondering what it is and what is has to do with your knowledge...

By Tom Hooker
Free internal Knowledgebase

Dec 7

Free Internal Knowledge Base Software Options Reviewed

Many businesses are turning to digital technologies to increase their profitability, but this change may also pose a significant investment. To put it in...

By Tom Hooker
zendesk Internal Knowledge base

Dec 6

Using Zendesk Internal Knowledge Base? Here are the Pros and Cons

Establishing an open and collaborative environment is crucial for any organisation. However, your most knowledgeable employees can spend as much as 28 hours...

By Tom Hooker
Internal Knowledge base options

Nov 29

5 Internal Knowledge Base Software Options Reviewed

Great products are necessary, but they don’t guarantee success. This is why SaaS companies of all sizes are scrambling to find a way to deliver a great...

By Tom Hooker