Aug 20

How to Get Employee Buy-In for Your Knowledge Base

Your knowledge base lies at the heart of your knowledge sharing strategy. It is the asset that records, stores, manages and distributes your internal...

By Document360 Team

Jul 4

How Knowledge Management Will Evolve in 2019

Knowledge Management software is a broad category of business software that includes knowledge bases, wikis, help desk software, collaboration tools, chatbots,...

By Document360 Team
knowledge-base-ideas- Document360

Apr 26

Where to Find Ideas for Knowledge Base Articles

Knowledge bases are a critical part of your customer support. So you have to make sure they’re supporting your customers in the right way. Part of this...

By Jade Emmons
Document-Collaboration-Tools-for-Growing-Teams- Document360

Apr 23

Best Document Collaboration Tools for Growing Teams

Companies around the world lose an average of $11,000 per employee each year due to poor communication and collaboration. Effective cooperation can bring a...

By Tom Hooker
Open-Source-Help-Authoring-tools-The-Pros and Cons

Mar 15

Open Source Help Authoring Tools: The Pros and Cons

Your product needs great customer service. A crucial part of this is providing documentation to help people use it and to troubleshoot. Creating these...

By Jade Emmons
Why-FREE-Isnt-Your-Answer-to-Help Authoring Tools

Mar 13

Why “FREE” Isn’t Your Answer to Help Authoring Tools

Investing in your documentation is now essential. 39% of millennials will check a company’s documentation before contacting support for help, and...

By Catherine Heath
Best-Help-Authoring-Tools- Document360

Mar 8

Best Help Authoring Tools for Growing Tech Teams

Different types of businesses require different types of Help Authoring Tools. If you’re not sure what a Help Authoring Tool is, see our post The Help...

By Catherine Heath
Key-differences-between-Adobe-RoboHelp and Document360

Mar 1

Key differences between Adobe RoboHelp and Document360

Adobe has been a market leader in the software industry for a long time. Adobe RoboHelp software is a Help Authoring Tool that forms part of its Adobe...

By Catherine Heath
10 Knowledge Base Software Best Practice Examples

Dec 19

10 Knowledge Base Software Best Practice Examples

A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help...

By Catherine Heath
what Is a Knowledge Base and Why Do I Need One

Dec 18

What Is a Knowledge Base and Why Do I Need One?

The definition of knowledge base has changed multiple times throughout the history of the internet. At first, it was a term used to describe any complex data...

By Noel Ceta