Category: Knowledge Base
Aug 20
How to Get Employee Buy-In for Your Knowledge Base
Your knowledge base lies at the heart of your knowledge sharing strategy. It is the asset that records, stores, manages and distributes your internal...
Jul 4
How Knowledge Management Will Evolve in 2019
Knowledge Management software is a broad category of business software that includes knowledge bases, wikis, help desk software, collaboration tools, chatbots,...
Apr 26
Where to Find Ideas for Knowledge Base Articles
Knowledge bases are a critical part of your customer support. So you have to make sure they’re supporting your customers in the right way. Part of this...
Apr 23
Best Document Collaboration Tools for Growing Teams
Companies around the world lose an average of $11,000 per employee each year due to poor communication and collaboration. Effective cooperation can bring a...
Mar 15
Open Source Help Authoring Tools: The Pros and Cons
Your product needs great customer service. A crucial part of this is providing documentation to help people use it and to troubleshoot. Creating these...
Mar 13
Why “FREE” Isn’t Your Answer to Help Authoring Tools
Investing in your documentation is now essential. 39% of millennials will check a company’s documentation before contacting support for help, and...
Mar 8
Best Help Authoring Tools for Growing Tech Teams
Different types of businesses require different types of Help Authoring Tools. If you’re not sure what a Help Authoring Tool is, see our post The Help...
Mar 1
Key differences between Adobe RoboHelp and Document360
Adobe has been a market leader in the software industry for a long time. Adobe RoboHelp software is a Help Authoring Tool that forms part of its Adobe...
Dec 19
10 Knowledge Base Software Best Practice Examples
A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help...
Dec 18
What Is a Knowledge Base and Why Do I Need One?
The definition of knowledge base has changed multiple times throughout the history of the internet. At first, it was a term used to describe any complex data...
