Oct 3

How to Create a Knowledge Base

In the modern commercial world, organization, data access and utilization are all key components to maximizing success and a knowledge base enables them all....

By Document360 Team

Sep 30

What Is Call Center Knowledge Base Software and Why Is It Useful?

When it comes to driving efficiency and performance in a call center, you need to be able to respond quickly to customer queries and relay the information they...

By Document360 Team

Sep 27

Zoho Knowledge Base Software Alternatives You Should Consider

If you’re reading this, you are most likely familiar with Zoho or some of its products. Zoho is a leading web-based online office suite that offers a number...

By Document360 Team
Saastock2019 attendee guide

Sep 26

Complete Attendee Guide to SaaStock2019,Dublin

SaaStock is a three-day conference and it is Europe’s top B2B SaaS event which focuses on the business of building and scaling B2B Software as a Service...

By Pradeepa somasundaram

Aug 20

How to Get Employee Buy-In for Your Knowledge Base

Your knowledge base lies at the heart of your knowledge sharing strategy. It is the asset that records, stores, manages and distributes your internal...

By Document360 Team

Jul 4

How Knowledge Management Will Evolve in 2019

Knowledge Management software is a broad category of business software that includes knowledge bases, wikis, help desk software, collaboration tools, chatbots,...

By Document360 Team
knowledge-base-ideas- Document360

Apr 26

Where to Find Ideas for Knowledge Base Articles

Knowledge bases are a critical part of your customer support. So you have to make sure they’re supporting your customers in the right way. Part of this...

By Jade Emmons
Document-Collaboration-Tools-for-Growing-Teams- Document360

Apr 23

Best Document Collaboration Tools for Growing Teams

Companies around the world lose an average of $11,000 per employee each year due to poor communication and collaboration. Effective cooperation can bring a...

By Tom Hooker
Open-Source-Help-Authoring-tools-The-Pros and Cons

Mar 15

Open Source Help Authoring Tools: The Pros and Cons

Your product needs great customer service. A crucial part of this is providing documentation to help people use it and to troubleshoot. Creating these...

By Jade Emmons
Why-FREE-Isnt-Your-Answer-to-Help Authoring Tools

Mar 13

Why “FREE” Isn’t Your Answer to Help Authoring Tools

Investing in your documentation is now essential. 39% of millennials will check a company’s documentation before contacting support for help, and...

By Catherine Heath