Apr 23

Best Document Collaboration Tools for Growing Teams

Companies around the world lose an average of $11,000 per employee each year due to poor communication and collaboration Effective cooperation can bring a huge

By Tom Hooker

Mar 15

Open Source Help Authoring Tools: The Pros and Cons

Your product needs great customer service A crucial part of this is providing documentation to help people use it and to troubleshoot Creating these documents

By Jade Emmons

Mar 13

Why “FREE” Isn’t Your Answer to Help Authoring Tools

Investing in your documentation is now essential 39% of millennials will check a company’s documentation before contacting support for help, and self-service

By Catherine Heath

Mar 8

Best Help Authoring Tools for Growing Tech Teams

Different types of businesses require different types of Help Authoring Tools If you’re not sure what a Help Authoring Tool is, see our post The Help

By Catherine Heath

Mar 6

Is MadCap Flare Help Authoring Tool Worth Its Price?

MadCap Flare is a Help Authoring Tool, and in the past the market was dominated by just a few key players – these include Adobe RoboHelp, MadCap Flare, and

By Catherine Heath

Mar 1

Key differences between Adobe RoboHelp and Document360

Adobe has been a market leader in the software industry for a long time Adobe RoboHelp software is a Help Authoring Tool that forms part of its Adobe Technical

By Catherine Heath

Dec 19

10 Knowledge Base Software Best Practice Examples

A great knowledge base usually follows a set of best practices These will help you deliver useful content to your customers, and empower them to help

By Catherine Heath

Dec 18

What Is a Knowledge Base and Why Do I Need One?

The definition of knowledge base has changed multiple times throughout the history of the internet At first, it was a term used to describe any complex data

By Noel Ceta

Dec 17

How to SEO Your Knowledge Base Articles

Search engines have become integral to our everyday lives Google has even become a verb in the English language Every business, therefore, needs to pay

By Jade Emmons

Dec 7

Best Practices to Improve Knowledge Base Information Architecture

Information Architecture is a topic that many people may have heard about You might be wondering what it is and what is has to do with your knowledge

By Tom Hooker