knowledge-base-ideas- Document360

Apr 26

Where to Find Ideas for Knowledge Base Articles

Knowledge bases are a critical part of your customer support So you have to make sure they’re supporting your customers in the right way Part of this

By Jade Emmons
Document-Collaboration-Tools-for-Growing-Teams- Document360

Apr 23

Best Document Collaboration Tools for Growing Teams

Companies around the world lose an average of $11,000 per employee each year due to poor communication and collaboration Effective cooperation can bring a huge

By Tom Hooker
Open-Source-Help-Authoring-tools-The-Pros and Cons

Mar 15

Open Source Help Authoring Tools: The Pros and Cons

Your product needs great customer service A crucial part of this is providing documentation to help people use it and to troubleshoot Creating these documents

By Jade Emmons
Why-FREE-Isnt-Your-Answer-to-Help Authoring Tools

Mar 13

Why “FREE” Isn’t Your Answer to Help Authoring Tools

Investing in your documentation is now essential 39% of millennials will check a company’s documentation before contacting support for help, and self-service

By Catherine Heath
Best-Help-Authoring-Tools- Document360

Mar 8

Best Help Authoring Tools for Growing Tech Teams

Different types of businesses require different types of Help Authoring Tools If you’re not sure what a Help Authoring Tool is, see our post The Help

By Catherine Heath
Key-differences-between-Adobe-RoboHelp and Document360

Mar 1

Key differences between Adobe RoboHelp and Document360

Adobe has been a market leader in the software industry for a long time Adobe RoboHelp software is a Help Authoring Tool that forms part of its Adobe Technical

By Catherine Heath
10 Knowledge Base Software Best Practice Examples

Dec 19

10 Knowledge Base Software Best Practice Examples

A great knowledge base usually follows a set of best practices These will help you deliver useful content to your customers, and empower them to help

By Catherine Heath
what Is a Knowledge Base and Why Do I Need One

Dec 18

What Is a Knowledge Base and Why Do I Need One?

The definition of knowledge base has changed multiple times throughout the history of the internet At first, it was a term used to describe any complex data

By Noel Ceta
How to SEO Your Knowledge Base Articles

Dec 17

How to SEO Your Knowledge Base Articles

Search engines have become integral to our everyday lives Google has even become a verb in the English language Every business, therefore, needs to pay

By Jade Emmons
Knowledgebase Information Architecture

Dec 7

Best Practices to Improve Knowledge Base Information Architecture

Information Architecture is a topic that many people may have heard about You might be wondering what it is and what is has to do with your knowledge

By Tom Hooker