Category: Knowledge Base
Oct 3
How to Create a Knowledge Base
In the modern commercial world, organization, data access and utilization are all key components to maximizing success and a knowledge base enables them all....
Sep 30
What Is Call Center Knowledge Base Software and Why Is It Useful?
When it comes to driving efficiency and performance in a call center, you need to be able to respond quickly to customer queries and relay the information they...
Sep 27
Zoho Knowledge Base Software Alternatives You Should Consider
If you’re reading this, you are most likely familiar with Zoho or some of its products. Zoho is a leading web-based online office suite that offers a number...
Sep 26
Complete Attendee Guide to SaaStock2019,Dublin
SaaStock is a three-day conference and it is Europe’s top B2B SaaS event which focuses on the business of building and scaling B2B Software as a Service...
Aug 20
How to Get Employee Buy-In for Your Knowledge Base
Your knowledge base lies at the heart of your knowledge sharing strategy. It is the asset that records, stores, manages and distributes your internal...
Jul 4
How Knowledge Management Will Evolve in 2019
Knowledge Management software is a broad category of business software that includes knowledge bases, wikis, help desk software, collaboration tools, chatbots,...
Apr 26
Where to Find Ideas for Knowledge Base Articles
Knowledge bases are a critical part of your customer support. So you have to make sure they’re supporting your customers in the right way. Part of this...
Apr 23
Best Document Collaboration Tools for Growing Teams
Companies around the world lose an average of $11,000 per employee each year due to poor communication and collaboration. Effective cooperation can bring a...
Mar 15
Open Source Help Authoring Tools: The Pros and Cons
Your product needs great customer service. A crucial part of this is providing documentation to help people use it and to troubleshoot. Creating these...
Mar 13
Why “FREE” Isn’t Your Answer to Help Authoring Tools
Investing in your documentation is now essential. 39% of millennials will check a company’s documentation before contacting support for help, and...
