10 Knowledge Base Software Best Practice Examples

Dec 19

10 Knowledge Base Software Best Practice Examples

A great knowledge base usually follows a set of best practices These will help you deliver useful content to your customers, and empower them to help

By Catherine Heath
what Is a Knowledge Base and Why Do I Need One

Dec 18

What Is a Knowledge Base and Why Do I Need One?

The definition of knowledge base has changed multiple times throughout the history of the internet At first, it was a term used to describe any complex data

By Noel Ceta
How to SEO Your Knowledge Base Articles

Dec 17

How to SEO Your Knowledge Base Articles

Search engines have become integral to our everyday lives Google has even become a verb in the English language Every business, therefore, needs to pay

By Jade Emmons
Knowledgebase Information Architecture

Dec 7

Best Practices to Improve Knowledge Base Information Architecture

Information Architecture is a topic that many people may have heard about You might be wondering what it is and what is has to do with your knowledge

By Tom Hooker
Free internal Knowledgebase

Dec 7

Free Internal Knowledge Base Software Options Reviewed

Many businesses are turning to digital technologies to increase their profitability, but this change may also pose a significant investment To put it in

By Tom Hooker
zendesk Internal Knowledge base

Dec 6

Using Zendesk Internal Knowledge Base? Here are the Pros and Cons

Establishing an open and collaborative environment is crucial for any organisation However, your most knowledgeable employees can spend as much as 28 hours

By Tom Hooker
Internal Knowledge base options

Nov 29

5 Internal Knowledge Base Software Options Reviewed

Great products are necessary, but they don’t guarantee success This is why SaaS companies of all sizes are scrambling to find a way to deliver a great

By Tom Hooker

Nov 22

The Important Differences Between Help Desk and Knowledge Base Software

Customers now expect companies to provide self-service support, which they usually achieve using a self-service knowledge base Knowledge bases are often

By Jade Emmons
open source knowledge base software compared to saas

Nov 15

Open Source Knowledge Base Software Compared to SaaS Solution

Open source software is a huge industry with many active projects As a result, companies are interested in finding out more about open source knowledge base

By Jade Emmons
Strategic Approach to Use Knowledge Base as Marketing Tool

Oct 24

Strategic Approach to Use Knowledge Base as Marketing Tool (5 Simple Steps)

Having a knowledge base has become essential for almost every SaaS company nowadays Since the SaaS pricing model relies heavily on retaining existing customers

By Noel Ceta