Category: Knowledge Base
Dec 19
10 Knowledge Base Software Best Practice Examples
A great knowledge base usually follows a set of best practices These will help you deliver useful content to your customers, and empower them to help
Dec 18
What Is a Knowledge Base and Why Do I Need One?
The definition of knowledge base has changed multiple times throughout the history of the internet At first, it was a term used to describe any complex data
Dec 17
How to SEO Your Knowledge Base Articles
Search engines have become integral to our everyday lives Google has even become a verb in the English language Every business, therefore, needs to pay
Dec 7
Best Practices to Improve Knowledge Base Information Architecture
Information Architecture is a topic that many people may have heard about You might be wondering what it is and what is has to do with your knowledge
Dec 7
Free Internal Knowledge Base Software Options Reviewed
Many businesses are turning to digital technologies to increase their profitability, but this change may also pose a significant investment To put it in
Dec 6
Using Zendesk Internal Knowledge Base? Here are the Pros and Cons
Establishing an open and collaborative environment is crucial for any organisation However, your most knowledgeable employees can spend as much as 28 hours
Nov 29
5 Internal Knowledge Base Software Options Reviewed
Great products are necessary, but they don’t guarantee success This is why SaaS companies of all sizes are scrambling to find a way to deliver a great
Nov 22
The Important Differences Between Help Desk and Knowledge Base Software
Customers now expect companies to provide self-service support, which they usually achieve using a self-service knowledge base Knowledge bases are often
Nov 15
Open Source Knowledge Base Software Compared to SaaS Solution
Open source software is a huge industry with many active projects As a result, companies are interested in finding out more about open source knowledge base
Oct 24
Strategic Approach to Use Knowledge Base as Marketing Tool (5 Simple Steps)
Having a knowledge base has become essential for almost every SaaS company nowadays Since the SaaS pricing model relies heavily on retaining existing customers