Category: Knowledge Base
Apr 26
Where to Find Ideas for Knowledge Base Articles
Knowledge bases are a critical part of your customer support So you have to make sure they’re supporting your customers in the right way Part of this
Apr 23
Best Document Collaboration Tools for Growing Teams
Companies around the world lose an average of $11,000 per employee each year due to poor communication and collaboration Effective cooperation can bring a huge
Mar 15
Open Source Help Authoring Tools: The Pros and Cons
Your product needs great customer service A crucial part of this is providing documentation to help people use it and to troubleshoot Creating these documents
Mar 13
Why “FREE” Isn’t Your Answer to Help Authoring Tools
Investing in your documentation is now essential 39% of millennials will check a company’s documentation before contacting support for help, and self-service
Mar 8
Best Help Authoring Tools for Growing Tech Teams
Different types of businesses require different types of Help Authoring Tools If you’re not sure what a Help Authoring Tool is, see our post The Help
Mar 1
Key differences between Adobe RoboHelp and Document360
Adobe has been a market leader in the software industry for a long time Adobe RoboHelp software is a Help Authoring Tool that forms part of its Adobe Technical
Dec 19
10 Knowledge Base Software Best Practice Examples
A great knowledge base usually follows a set of best practices These will help you deliver useful content to your customers, and empower them to help
Dec 18
What Is a Knowledge Base and Why Do I Need One?
The definition of knowledge base has changed multiple times throughout the history of the internet At first, it was a term used to describe any complex data
Dec 17
How to SEO Your Knowledge Base Articles
Search engines have become integral to our everyday lives Google has even become a verb in the English language Every business, therefore, needs to pay
Dec 7
Best Practices to Improve Knowledge Base Information Architecture
Information Architecture is a topic that many people may have heard about You might be wondering what it is and what is has to do with your knowledge