Aug 6

Online Knowledge Base Best Practices

Your clients prefer using an online knowledge base because they can get instant help when they need it, without phone calls, waiting time, or human

By Christina Comben
Intercom Knowledge Base - Feature Image

Jul 26

Why Document360 is better than INTERCOM Articles for Knowledgebase?

We’ve written this handy article comparing our SaaS knowledge base solution Document360 to Articles — an Intercom knowledge base software In our

By Catherine Heath

Jul 19

Top 5 Uses of Knowledge Base Tools for Software Product

Knowledge base tools are the future of customer support   81 percent of all customers try taking care of matters themselves before reaching out to a

By Christina Comben
Free Knowledge base - Feature Image

Jul 17

Disadvantage of Using Free Knowledge Base Systems for Your Startup

There are quite a few SaaS companies out there such as Zendesk, Freshdesk, Drift, Hubspot, Dropbox, which each provide their own free knowledge base system

By Catherine Heath

Jul 12

Beginners Guide to Knowledge Base Organisation in a Structured Way

Just like the foundations of your office building, your knowledge base is fundamental to serving your customers Whether you’re building an internal knowledge

By Christina Comben

Jul 5

Pros and Cons of SharePoint Knowledge Base Software

Some companies use SharePoint (part of Microsoft Office) as an unusual way to build an company knowledge base There are some good reasons to do so, but also

By Catherine Heath
Content Strategy for Knowledge base

Jul 3

6 Simple Steps to Build Perfect Knowledge Base Content Strategy

Clients who receive excellent customer support are four times more likely to be loyal to a brand than those who are poorly treated Every positive experience

By Christina Comben
Optimize your knowledge base - Content

Jun 21

7 Ways to Optimize Your Knowledge Base Content to Get More Visitors

A knowledge base is crucial for your growth strategy It helps you maintain interactive communication with your customers whenever they need help It’s great,

By Christina Comben

Jun 5

Knowledge Base Analysis of 8 Top SaaS Companies

In this post, we’ll do a detailed tear down and comparison of eight top knowledge bases in the SaaS industry We’ll zero in on features that are common to

By Catherine Heath

May 29

7 Benefits of Having a Good Knowledge Base

A customer’s interaction with your brand continues long after purchase From the moment prospects stumble upon your website, and long after you sell your

By Christina Comben