Jul 15

5 SAAS Customer Support Costs You Can’t Afford to Ignore

Delivering high-quality customer support in the SAAS model plays a major role in determining its success or failure. As SAAS businesses require good customer...

By Document360 Team

Jul 11

The Secrets to Reducing Your SAAS Customer Support Costs

It’s no secret that to deliver good SAAS customer support, it costs money, at times, a lot of money. Now of course, it depends what you’re selling, the...

By Document360 Team

Jul 10

Embracing the Data: The SAAS Customer Support Metrics You Need to Measure at Agent Level

When it comes to measuring your businesses’ SAAS customer support metrics, you need to take a data-driven approach. To identify how your team members are...

By Document360 Team

Jul 9

How to Manage Your SAAS Customer Support Costs

When it comes to running a profitable SAAS business, or any business for that matter, it’s essential customer support costs are regularly monitored,...

By Document360 Team
Customer Service Skills Influence Your Bottom Line- Document360

Jun 28

5 Ways Customer Service Skills Influence Your Bottom Line

Let’s get down to the facts, good customer service skills can make or break a business. In fact, they’re often the difference between long-term success and...

By Document360 Team
Why Customer Service Skills are critical to your business success in 2019-Document360

Jun 17

Why Customer Service Skills are critical to your business success in 2019

It should come as no surprise that customer service plays a key role in almost everything you do. Your customers are your revenue and what keeps your business...

By Tom Hooker
The role of customer-service-in-digital-world

Jun 14

The Role of Customer Service in the Digital World

Welcome to the digital era. A world where the majority of people, prospects, and customers spend their time in front of a screen. As technology and culture...

By Tom Hooker
How Knowledge Management Reduces-Your-Service-Costs

Jun 14

How Knowledge Management Reduces Your Service Costs

Knowledge management is so important that 95% of CEOs consider it a critical part of their company. In fact, enterprises like British Petroleum attribute as...

By Tom Hooker
How Knowledge Management Can Help You and Your Customers- DOCUMENT360

May 24

How Knowledge Management Can Help You and Your Customers

Effective knowledge management is becoming a priority for decision-makers in different industries. 58% of companies are planning to reinvest in knowledge...

By Tom Hooker
Document-Collaboration-Tools-for-Growing-Teams- Document360

Apr 23

Best Document Collaboration Tools for Growing Teams

Companies around the world lose an average of $11,000 per employee each year due to poor communication and collaboration. Effective cooperation can bring a...

By Tom Hooker