Aug 19

How Social Media Helps Deliver Great Customer Support

Social media plays a fundamental role in the digital world. Facebook, Twitter, Instagram, Pinterest, the list goes on and on – there are now more ways than...

By Document360 Team

Aug 12

The Best Customer Support Tools to Achieve Business Success

Good customer support can go a long way. We all know what it’s like to fall victim to a negative customer experience, so when it comes to your own business...

By Document360 Team

Aug 8

The Essential Customer Experience Support Tools You Need to Deliver Customer Satisfaction

Companies often talk about ‘customer experience’ these days, and less about customer service. What is customer experience And how can you find the right...

By Document360 Team

Jul 25

The Critical Role of Online Customer Support Tools

We’ve reached a point in consumerism where customer support is ready and primed for innovation. Customers are looking for more seamless and easier user...

By Document360 Team

Jul 24

The Role of Metrics in SAAS Customer Support

Data makes the world go round, or so they say, and they’re not wrong. A data-driven approach is now the key to success across the majority of SAAS...

By Document360 Team

Jul 22

SAAS Customer Support Best Practices Quick Guide

Delivering good SAAS customer support is key to long-term success. That much is certain. Using a recurring payment model where customer value is extracted...

By Document360 Team

Jul 20

How Customer Support Tools for Social Media Can Take Your Customer Experience to the Next Level

  There’s no doubt about it, social media is booming! And it continues to grow. Did you know that by 2021 it’s estimated that there will be 3.02...

By Document360 Team

Jul 19

Embracing the Data: The SAAS Customer Support Metrics You Need to Measure at Team Level

Your support teams are your support capabilities. They’re on the front line every day, engaging with your customers and delivering satisfaction at every...

By Document360 Team

Jul 19

Embracing the Data: The SAAS Customer Support Metrics You Need to Measure at Management Level

It should go without saying, but SAAS Customer Support Metrics play a key role across multiple tiers of your business. The very best use data in every business...

By Document360 Team

Jul 17

Why Defining Your SAAS Customer Support Metrics Is Key to Success

In the modern commercial world, measurement is critical. Whether it’s measurement of growth, success, efficiency or output, you need the ability to...

By Document360 Team