Apr 23

Best Document Collaboration Tools for Growing Teams

Companies around the world lose an average of $11,000 per employee each year due to poor communication and collaboration Effective cooperation can bring a huge

By Tom Hooker

Mar 29

Top Tools for Managing Remote Customer Support Teams

According to some estimates, companies worldwide lose close to 18 trillion US dollars to low productivity each year This can happen for a variety of reasons

By Tom Hooker

Feb 20

Best Affordable SaaS Customer Support Software

Creating a reliable customer support department is a critical step for all SaaS businesses In most cases, SaaS companies charge their customers on a monthly

By Tom Hooker

Feb 16

What Is SaaS Customer Support?

Around 85% of executives believe that delivering a great experience gives companies an advantage over the competition And, 82% of B2B buyers agree that

By Tom Hooker

Feb 11

How to Measure SaaS Customer Success

The probability of converting existing customers is as high as 70% On the contrary, the chances of reeling in a new client are as low as 5% Both of these

By Tom Hooker

Dec 28

5 Ways Your SaaS Customer Support Team Can Save Time

It’s common to find SaaS companies working tirelessly to deliver awesome customer service and increase efficiency at the same time Needless to say, running a

By Tom Hooker

Dec 7

Best Practices to Improve Knowledge Base Information Architecture

Information Architecture is a topic that many people may have heard about You might be wondering what it is and what is has to do with your knowledge

By Tom Hooker

Dec 7

Free Internal Knowledge Base Software Options Reviewed

Many businesses are turning to digital technologies to increase their profitability, but this change may also pose a significant investment To put it in

By Tom Hooker

Dec 6

Using Zendesk Internal Knowledge Base? Here are the Pros and Cons

Establishing an open and collaborative environment is crucial for any organisation However, your most knowledgeable employees can spend as much as 28 hours

By Tom Hooker

Nov 29

5 Internal Knowledge Base Software Options Reviewed

Great products are necessary, but they don’t guarantee success This is why SaaS companies of all sizes are scrambling to find a way to deliver a great

By Tom Hooker