Measure SaaS customer Success

Feb 11

How to Measure SaaS Customer Success

The probability of converting existing customers is as high as 70% On the contrary, the chances of reeling in a new client are as low as 5% Both of these

By Tom Hooker
5 Ways Your SaaS Customer Support- Team Can Save Time

Dec 28

5 Ways Your SaaS Customer Support Team Can Save Time

It’s common to find SaaS companies working tirelessly to deliver awesome customer service and increase efficiency at the same time Needless to say, running a

By Tom Hooker
Knowledgebase Information Architecture

Dec 7

Best Practices to Improve Knowledge Base Information Architecture

Information Architecture is a topic that many people may have heard about You might be wondering what it is and what is has to do with your knowledge

By Tom Hooker
Free internal Knowledgebase

Dec 7

Free Internal Knowledge Base Software Options Reviewed

Many businesses are turning to digital technologies to increase their profitability, but this change may also pose a significant investment To put it in

By Tom Hooker
zendesk Internal Knowledge base

Dec 6

Using Zendesk Internal Knowledge Base? Here are the Pros and Cons

Establishing an open and collaborative environment is crucial for any organisation However, your most knowledgeable employees can spend as much as 28 hours

By Tom Hooker
Internal Knowledge base options

Nov 29

5 Internal Knowledge Base Software Options Reviewed

Great products are necessary, but they don’t guarantee success This is why SaaS companies of all sizes are scrambling to find a way to deliver a great

By Tom Hooker
Outstanding customer support practices

Nov 29

5 Examples of Outstanding SaaS Customer Support

Some pundits expect the Software-as-a-Service industry to generate 997 billion US dollars in revenue by the year 2020 There is no question that SaaS is on the

By Tom Hooker