What-is-Customer-Churn-and-9-Proven Ways-to Reduce It

Feb 15

What is Customer Churn and 9 Proven Ways to Reduce It

Customer churn also referred to as customer attrition, is a business metric that directly represents the number of customers that stop being your customers

By Noel Ceta
what Is a Knowledge Base and Why Do I Need One

Dec 18

What Is a Knowledge Base and Why Do I Need One?

The definition of knowledge base has changed multiple times throughout the history of the internet At first, it was a term used to describe any complex data

By Noel Ceta
Strategic Approach to Use Knowledge Base as Marketing Tool

Oct 24

Strategic Approach to Use Knowledge Base as Marketing Tool (5 Simple Steps)

Having a knowledge base has become essential for almost every SaaS company nowadays Since the SaaS pricing model relies heavily on retaining existing customers

By Noel Ceta