Apr 12

Top 5 Customer Feedback Tools Compared

Customer feedback is as important to your business as the products you sell Without it, you’re operating blind when it comes to your marketing, sales,

By Jade Emmons

Mar 22

5 Effective Ways To Get Your Customer To Provide Feedback

Every business has customers, so every business needs to collect feedback from those customers Delving into your data and analytics will get you so far, but to

By Jade Emmons

Mar 15

Open Source Help Authoring Tools: The Pros and Cons

Your product needs great customer service A crucial part of this is providing documentation to help people use it and to troubleshoot Creating these documents

By Jade Emmons

Dec 17

How to SEO Your Knowledge Base Articles

Search engines have become integral to our everyday lives Google has even become a verb in the English language Every business, therefore, needs to pay

By Jade Emmons

Nov 22

The Important Differences Between Help Desk and Knowledge Base Software

Customers now expect companies to provide self-service support, which they usually achieve using a self-service knowledge base Knowledge bases are often

By Jade Emmons

Nov 15

Open Source Knowledge Base Software Compared to SaaS Solution

Open source software is a huge industry with many active projects As a result, companies are interested in finding out more about open source knowledge base

By Jade Emmons

Nov 13

10 Customer Support Best Practices for SaaS Companies

The saying goes that "the customer always comes first" and it rings especially true for SAAS companies, which are heavily reliant on repeat business Good

By Jade Emmons