How to SEO Your Knowledge Base Articles

Dec 17

How to SEO Your Knowledge Base Articles

Search engines have become integral to our everyday lives Google has even become a verb in the English language Every business, therefore, needs to pay

By Jade Emmons

Nov 22

The Important Differences Between Help Desk and Knowledge Base Software

Customers now expect companies to provide self-service support, which they usually achieve using a self-service knowledge base Knowledge bases are often

By Jade Emmons
open source knowledge base software compared to saas

Nov 15

Open Source Knowledge Base Software Compared to SaaS Solution

Open source software is a huge industry with many active projects As a result, companies are interested in finding out more about open source knowledge base

By Jade Emmons
Customer Support Best Practices for SaaS Companies

Nov 13

10 Customer Support Best Practices for SaaS Companies

The saying goes that "the customer always comes first" and it rings especially true for SAAS companies, which are heavily reliant on repeat business Good

By Jade Emmons