Why-Knowledge-Management-is-key-to-helping-your-customers-help-themselves

Jun 10

Why Knowledge Management is key to helping your customers help themselves

Knowledge management systems hold many benefits - for employees and customers alike. Internally, they improve customer support and project efficiency....

By Jade Emmons
Why you need to document and organise your product insight

May 24

The power of Knowledge Management: Why you need to document and organise your product insight

We’re living in a knowledge economy. That gives you a ready-made game plan for becoming a market leader. You simply have to use all of your company...

By Jade Emmons
knowledge-base-ideas- Document360

Apr 26

Where to Find Ideas for Knowledge Base Articles

Knowledge bases are a critical part of your customer support. So you have to make sure they’re supporting your customers in the right way. Part of this...

By Jade Emmons
Top-5-Customer-Feedback-Tools-Compared- Document360

Apr 12

Top 5 Customer Feedback Tools Compared

Customer feedback is as important to your business as the products you sell. Without it, you’re operating blind when it comes to your marketing, sales,...

By Jade Emmons
5-Effective-Ways-To-Get-Your-Customer To Provide Feedback

Mar 22

5 Effective Ways To Get Your Customer To Provide Feedback

Every business has customers, so every business needs to collect feedback from those customers. Delving into your data and analytics will get you so far, but...

By Jade Emmons
Open-Source-Help-Authoring-tools-The-Pros and Cons

Mar 15

Open Source Help Authoring Tools: The Pros and Cons

Your product needs great customer service. A crucial part of this is providing documentation to help people use it and to troubleshoot. Creating these...

By Jade Emmons
How to SEO Your Knowledge Base Articles

Dec 17

How to SEO Your Knowledge Base Articles

Search engines have become integral to our everyday lives. Google has even become a verb in the English language. Every business, therefore, needs to pay...

By Jade Emmons

Nov 22

The Important Differences Between Help Desk and Knowledge Base Software

Customers now expect companies to provide self-service support, which they usually achieve using a self-service knowledge base. Knowledge bases are often...

By Jade Emmons
open source knowledge base software compared to saas

Nov 15

Open Source Knowledge Base Software Compared to SaaS Solution

Open source software is a huge industry with many active projects. As a result, companies are interested in finding out more about open source knowledge base...

By Jade Emmons
Customer Support Best Practices for SaaS Companies

Nov 13

10 Customer Support Best Practices for SaaS Companies

The saying goes that "the customer always comes first" and it rings especially true for SAAS companies, which are heavily reliant on repeat business. Good...

By Jade Emmons