Mar 19

9 Customer Support Faux Pas That Enrage Customers (And What To Do About Them)

If you spend any time at all on Reddit, you can easily find many examples of customer support incidents that have enraged customers. They are willing to share...

By Document360 Team

Mar 13

Convincing your Developers to Write Technical Product Documentation

In a perfect world, everyone in the company would jump at the chance to write documentation. If you’re a technical writer, you probably think writing is fun...

By Document360 Team
software documentation in a busy startup

Mar 6

Finding The time To Write Software Documentation In A Busy Startup

As a company that makes knowledge base software, we’re innately biased towards the value of good documentation. And yet many, many startups barely have any...

By Document360 Team
the power of customer-support-to-build-loyalty

Feb 28

Transform Haters Into Advocates: The Power Of Customer Support To Build Loyalty

You may not think of customers complaining as a reason to celebrate. But today’s most successful brands like Buffer and Wistia understand the power of...

By Document360 Team

Feb 22

8 Reasons That Companies Fail To Adopt Self-Service Support (plus remedies)

You know the value of adopting a self-service support strategy, and yet companies are struggling to implement them successfully. 71% of customers now expect...

By Document360 Team

Jan 31

How to turn off URL previews in Microsoft Teams?

Often times it's just an annoyance seeing that little preview of the website you have shared in your Microsoft Teams communication. That preview can only be...

By Document360 Team

Jan 11

Creating the Perfect Style Guide for your SaaS Knowledge Base

Introduction An important part of writing support documentation is how you present it to your users. Why Surely only content matters. The reason...

By Document360 Team

Dec 12

Deep dive into your customers’ psyche with knowledge base analytics

It’s hard to dispute the value of a self-service knowledge base. It’s what customers want, and it reduces your support team’s workload when executed...

By Document360 Team

Dec 2

Using a Knowledge Base To Drive SaaS Business Growth

If you run or work in a SaaS business, you may be well aware that the competition in your sector is getting harder and harder. With new SaaS products and...

By Document360 Team

Oct 11

What Are Technical Writing Tools?

When it comes to writing of any kind, it's important to have access to the tools that enable you to do the job to the best of your capability. However, this is...

By Document360 Team