style-guide-for-knowledgebase

Jan 8

Creating the Perfect Style Guide for your SaaS Knowledge Base

Introduction An important part of writing support documentation is how you present it to your users. Why Surely only content matters. The reason...

By Document360 Team

Dec 12

Deep dive into your customers’ psyche with knowledge base analytics

It’s hard to dispute the value of a self-service knowledge base. It’s what customers want, and it reduces your support team’s workload when executed...

By Document360 Team

Dec 2

Using a Knowledge Base To Drive SaaS Business Growth

If you run or work in a SaaS business, you may be well aware that the competition in your sector is getting harder and harder. With new SaaS products and...

By Document360 Team

Oct 11

What Are Technical Writing Tools?

When it comes to writing of any kind, it's important to have access to the tools that enable you to do the job to the best of your capability. However, this is...

By Document360 Team

Oct 3

How to Create a Knowledge Base

In the modern commercial world, organization, data access and utilization are all key components to maximizing success and a knowledge base enables them all....

By Document360 Team

Oct 2

How to Create an Internal Knowledge Base

Many organizations use knowledge bases in order to service their customer's requirements and ensure they can access the critical information they need, when...

By Document360 Team

Oct 1

The Very Best Knowledge Management System Examples

Knowledge management can be a confusing concept. Afterall, knowledge is an abstract thing - it’s not tangible, you can’t touch it, and therefore it can be...

By Document360 Team

Sep 30

What Is Call Center Knowledge Base Software and Why Is It Useful?

When it comes to driving efficiency and performance in a call center, you need to be able to respond quickly to customer queries and relay the information they...

By Document360 Team

Sep 27

Zoho Knowledge Base Software Alternatives You Should Consider

If you’re reading this, you are most likely familiar with Zoho or some of its products. Zoho is a leading web-based online office suite that offers a number...

By Document360 Team

Sep 23

How to Unlock the True Power of a Knowledge Sharing Platform

In the world we now live in, information is output faster than it has ever been before. This means it’s often difficult to find the information we’re...

By Document360 Team