Sep 6

The Biggest Drawbacks of Using Wiki as Knowledge Base Software

Make no mistake Wiki software is an excellent collaboration tool that allows you to find, share, and store your company information Among the pros of using a

By Christina Comben

Aug 6

Online Knowledge Base Best Practices

Your clients prefer using an online knowledge base because they can get instant help when they need it, without phone calls, waiting time, or human

By Christina Comben

Jul 19

Top 5 Uses of Best Knowledge Base Tools for SaaS Product

Knowledge base tools are the future of customer support 81 percent of all customers try taking care of matters themselves before reaching out to a live

By Christina Comben

Jul 12

Beginners Guide to Knowledge Base Organisation in a Structured Way

Just like the foundations of your office building, your knowledge base is fundamental to serving your customers Whether you’re building an internal knowledge

By Christina Comben

Jul 3

6 Simple Steps to Build Perfect Knowledge Base Content Strategy

Clients who receive excellent customer support are four times more likely to be loyal to a brand than those who are poorly treated Every positive experience

By Christina Comben

Jun 21

7 Ways to Optimize Your Knowledge Base Content to Get More Visitors

A knowledge base is crucial for your growth strategy It helps you maintain interactive communication with your customers whenever they need help There are

By Christina Comben

May 29

7 Benefits of Having a Good Knowledge Base

A customer’s interaction with your brand continues long after purchase From the moment prospects stumble upon your website, and long after you sell your

By Christina Comben

May 17

How to Write an Incredible Knowledge Base Article

The usability of your knowledge base depends on how you organize information and how clear your articles are Putting things in the right place is the key to

By Christina Comben

May 8

14 Statistics that Will Convince You to Create Knowledge Base

Since 2017, millennials have become the largest generation worldwide If you haven’t prepared your business to face the challenges that come with this change,

By Christina Comben

Apr 24

How to Understand What Your Customers are Searching for in Your Documentation

Your documentation is a valuable source of information for both your staff and your clients Every tutorial, “how-to” article and guide that you curate

By Christina Comben